Privacy Policy
This Privacy Policy explains how Tickz, LLC ("Tickz", "we", "us", "our") collects, uses, shares, and protects personal information when you use the seatwiz.ai service, including our website, APIs, and trip-planning features.
1. Scope
This Privacy Policy applies to information processed when you access or use seatwiz.ai, including account features, event search, flight and hotel planning, assistant chat, and support tools.
2. Information We Collect
2.1 Information you provide directly
- Account data: email address and authentication credentials processed through our account and identity systems.
- Profile data: display name, home city, travel style, budget range, preferred cabin class, preferred hotel stars, event interests, travel companions, currency and language preferences.
- Trip and event inputs: natural-language queries, origin/destination context, dates, traveler counts, and selected options.
- Assistant and support content: messages sent to the in-app assistant or live support channels.
2.2 Information collected automatically
- Usage and security logs, including endpoint usage metadata, timestamps, account identifiers, and IP address used for abuse prevention and rate limiting.
- Device and browser metadata such as user agent, request metadata, and technical diagnostics.
2.3 Browser storage and similar technologies
- Local storage keys for session preferences (for example theme) and trip history snapshots.
- Authentication/session artifacts used to maintain sign-in state and secure account access.
- Analytics and support technologies that may set cookies or equivalent identifiers through third-party tooling.
2.4 Cookie Declaration
The list below is automatically generated and maintained by Cookiebot, reflecting the cookies and similar technologies detected on this site. You can update your consent at any time from this page.
3. How We Use Information
- Provide and operate trip planning, account, and support features.
- Search events, flights, and hotels and return relevant options.
- Personalize recommendations using profile preferences and selected trip context.
- Detect abuse, enforce rate limits, secure the service, and investigate incidents.
- Monitor and improve product quality, reliability, and user experience.
- Comply with legal obligations and respond to lawful requests.
4. Legal Bases (EEA/UK Users)
Where GDPR applies, we rely on one or more of the following legal bases:
- Contract performance: to provide requested trip-planning and account services.
- Legitimate interests: service security, abuse prevention, diagnostics, and product improvement.
- Consent: where required for specific processing activities.
- Legal obligation: where processing is required by law.
5. How We Share Information
We do not sell personal information for money. We share data with service providers, integration partners, and technical vendors as needed to operate and improve the service, including the following categories:
- Cloud infrastructure, hosting, database, and authentication providers.
- AI and language-processing providers that support trip-planning and assistant features.
- Travel and event data partners used for search and itinerary generation.
- Analytics, diagnostics, and product-improvement providers.
- Customer support and communications vendors.
- Third-party content and asset providers requested by browser-based features (for example maps, media, and related resources).
We may also disclose information if required to comply with law, enforce our Terms, protect rights or safety, or in connection with a corporate transaction.
6. International Data Transfers
Our providers may process data in multiple countries. Where required, we apply reasonable contractual or technical safeguards for cross-border transfers.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including security and legal compliance.
- Profile and account-related records are retained while your account remains active.
- Saved trip and event-going records are retained until deletion or account deletion workflows remove them.
- Security and abuse-prevention logs may be retained beyond account deletion where needed to maintain anti-abuse controls.
Account deletion behavior
Current account deletion workflow includes a profile soft-delete marker and removal of saved trip and event-going records. Some security records may be retained for abuse prevention. Authentication identity records may be retained to prevent immediate re-registration abuse loops.
8. Your Rights
8.1 GDPR and similar rights
You may have rights to access, correct, delete, restrict, object, or port your personal data, subject to applicable law.
8.2 California privacy rights (CCPA/CPRA)
California residents may have rights to know, access, delete, and correct personal information, and to limit certain uses of sensitive information where applicable.
8.3 Exercising rights
Contact us at hello@seatwiz.ai for privacy requests. We may need to verify your identity before fulfilling requests.
9. Do Not Sell or Share
We do not sell personal information for monetary consideration. We use service providers and integrations to deliver the service as described in this Policy.
10. Security
We apply reasonable administrative, technical, and organizational safeguards, including access controls, request validation, and security headers. No system can be guaranteed fully secure.
11. Children
The service is not intended for individuals under 18. If you believe a minor provided personal information, contact us so we can take appropriate action.
12. Third-Party Sites and Services
Our service may link to third-party booking providers and other external services. Their privacy practices are governed by their own policies.
13. Changes to This Policy
We may update this Privacy Policy periodically. We will post updates on this page and revise the Last updated date above.
14. Contact
Tickz, LLC
1111b S Governors Ave suite 24711
Dover, DE 19904, US
Email: hello@seatwiz.ai